Frequently Asked Questions
What is your policy regarding cancellations?
How do I cancel or make changes to my booking?
Bookings made via partner websites (i.e. Booking.com or Expedia) must be cancelled or ammended with them. For all bookings made directly with the hotel, please contact us on telephone number +44 (0) 7592 993 197.
Will I be charged for extra guests occupying my room?
Where rooms are booked for single occupancy, dual occupancy is not permitted unless the appropriate upgrade is registered and paid for in advance.
Does the hotel provide a crib or cot when I travel with children?
What should I do with my room keys at Check-out?
You can leave your room key at reception or put it straight into the designated key box next to reception.
Are pets permitted?
Unfortunately, we do not allow pets in the premises.
Upto what age do children stay free of charge?
Chldren under 2 years of age may stay with their parents, in their room, free of charge.
Where may I smoke?
Only in the garden please, where there is a table and chairs. We are happy to provide an ashtray. Please ask at Reception.
Do you have storage for my bicycle?
Yes. You must request this servce in advance of your arrival.
Do you have connecting rooms?
Yes, we offer interconnecting room types please contact reservations for more information on +44 (0) 7592 993 197.
What facilities do you have in the rooms?
All rooms have TV with all Freeview channels, tea and coffee making facilities, welcome tray with luxury biscuits and bottled water, desk. Hair dryer, iron and ironing board are available on request.
Do you have offers and discounts on rooms?
Yes. Check our website and select the tab with offers to see discounts for everyone!
How do I request an early check-in or late check-out?
Why does Chimneys Guest House pre-authorise my credit/debit card?
What is the age requirement to make a reservation?
You must be 18 years old or over to make a reservation.
Can I make a reservation over the phone?
Yes. Please call us on +44 (0) 7592 993 197
Am I required to enter my credit/debit card details online to book a reservation?
Is your reservation process secure?
Yes. Our Card processing provider uses the latest secure payment processing system.
How do I indicate a special request with my reservation?
You can get in touch via email, telephone or through the messaging service of our partner booking platforms. Contact us direct on +44 (0) 7592 993 197
I am under 18 years of age, can I book and stay with you without a guardian/parent?
No. All bookings must be made by those who are 18 years of age or older.
What are your check-in and check-out times?
Why do you require confirmation of my identity?
Can I check-in online?
Yes. Please complete our fast-track online guest registration and check-in, available via our website: www.chimneys-guesthouse.com
What does your "no show" policy entail?
If you do not show on the day of your booking, you will be charged the full amount of your reservation.
What time is breakfast served?
Monday - Friday: 07.00-08.30 AM.
Do you provide an iron and ironing board for guests
Yes. Please ask at Reception or call us on +44 (0) 7592 993 197.
Do you provide free car parking?
How can I pre-book a parking space?
Please contact the hotel direct or via our partner messaging service to pre-book a parking space for your vehicle.